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As a company we understand that items can be ordered by mistake, errors can be made so we strive to be flexible with all of our customers and will genuinely work with customers to leave a positive shopping experience with LPG JETS, we always just ask you to contact us if you do have any issues at all with any product provided by ourselves.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lpgjets@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lpgjets@gmail.com and send your item to: LPG JETS LIMITED, 36 The Paddocks, County Antrim, BT54 6FG
Shipping Returns
To return your product, you should mail your product to: LPG JETS Limited, 36 The Paddocks, Ballycastle, County Antrim, BT54 6FG
We would advise you to use a ‘signed for’ or a tracked service when sending your product back to us.
Please ensure to insert your name and order number inside your return so we can identify it quickly and refund to your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
